Shipping Policy

Sellerguilds manages a structured logistics network to deliver e-commerce supplies and products reliably to online retailers. This Shipping Policy details our order preparation standards, transit timelines, and delivery terms.

Delivery Times & Carriers

Shipments are handled by reputable domestic carriers, including USPS, FedEx, and UPS. Once dispatched from our facility, typical delivery takes 3-6 business days after dispatch depending on carrier routing and destination location. International or remote destinations may experience slight transit adjustments based on carrier schedules and regional transit hubs.

Shipping Costs

Shipping fees are calculated based on shipment dimensions, total package weight, and delivery destination. We are pleased to offer free delivery above 100 in the store currency for all qualifying merchandise. All applicable shipping charges and promotional freight waivers are calculated and displayed transparently in the checkout summary prior to payment completion.

Order Tracking

A tracking confirmation email containing a carrier tracking number is generated immediately upon package dispatch. Customers can monitor parcel movement and estimated delivery dates using the provided carrier portal link. If tracking status fails to update after 48 hours from dispatch notification, please contact our support team for an operational status review.

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Customs, Duties & Taxes

For deliveries traveling outside the United States, destination import duties, VAT, and brokerage fees are the exclusive responsibility of the recipient. These regulatory tariffs are imposed directly by local customs agencies and are not controlled by sellerguilds. Delays during formal border customs clearance may alter initial transit estimates beyond our control.

Delivery Restrictions

Certain heavy freight items, oversized packaging materials, and automated equipment cannot be delivered to standard PO Boxes or military APO/FPO addresses. Backordered or preorder items are clearly marked on our product catalog with their anticipated warehouse arrival estimates. In the event an address cannot be serviced by our standard carrier roster, our customer desk will reach out to coordinate an alternate shipping arrangement.

Lost, Delayed or Damaged Shipments

Customers must report any lost, missing, or transit-damaged shipments to sellerguilds within 14 days from delivery or the expected delivery date. Claims for damaged deliveries must include clear photographs of outer shipping boxes, interior packaging, and the compromised product. Following a carrier investigation, we will promptly issue a replacement shipment or process an appropriate refund.

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Order Processing

Every order placed through our platform undergoes automated address verification and inventory picking before dispatch. Standard order preparation requires 1-2 business days to complete prior to handoff to our logistics carriers. High seasonal volumes, customized packing requests, or address verification inquiries may occasionally extend this preparation window.