Sellerguilds is committed to ensuring clear terms regarding product sales, fulfillment materials, and digital tools purchased through our online store. This Refund Policy describes the standards and procedures governing product returns and reimbursement requests.
We want you to be completely satisfied with all physical products and operational supplies purchased from our store. Customers are entitled to request a return within a return window of 14 days from delivery. To qualify for a refund, your return request must be submitted within this designated timeframe and satisfy our baseline return conditions.
To be eligible for a refund, items must remain in their original, unused condition, complete with original tags and protective packaging. All accompanying manuals, packaging inserts, and bundled accessories must be returned alongside the primary product. Customers must present a valid order confirmation or invoice to verify proof of purchase before any return can be authorized.
Certain purchases are strictly non-refundable, including customized operational software configurations, adapted packaging supplies, and downloadable digital guides. Clearance items marked as final sale are also excluded from standard return eligibility. Also, completed consulting sessions or operational setup fees cannot be refunded once performance has concluded.
To initiate a return, contact our customer support team with your order number and a clear explanation of your return request. Our agents will review your order details and provide a Return Merchandise Authorization number along with shipping instructions. Please do not ship merchandise back to our warehouse facility without first obtaining written confirmation and authorization from our team.
Once our fulfillment facility receives and inspects your returned merchandise, we will send an email notification regarding the approval or rejection of your claim. Approved refunds are processed to your original payment method within 5-10 business days following return inspection. Please note that your financial institution may require additional settlement days before posting the credit to your statement balance.
We replace merchandise that arrives in a defective, malfunctioning, or transit-damaged condition. If you receive a compromised product, notify our support team within 14 days from delivery with photographic evidence of the damage. Once verified, our team will dispatch a replacement product at no additional charge to your business.
If you have unresolved concerns or wish to contest an evaluation regarding your return, please submit a formal inquiry to our support desk. We are dedicated to fair, professional dispute resolution and will review contested claims with operational management. We aim to reach an equitable settlement for every merchant partner in an expeditious manner.
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